重组Anti-VPS34抗体[EPR5301] (ab124905)

Thank you for your reply. Kate is currently away from the office but I will try to help as best I can in this case.

Unfortunately, we do not currently have any alternative lots of this antibody in stock, however your customer may want to consider ab73262, or I can provide an alternative vial of ab124905.

I look forward to receiving your reply.

Thank you for your message and for providing kindly this further information.

I appreciate the time you have spent on these experiments and it is regrettable the results have not been successful. I would be pleased to arrange a refund or credit note in compensation.

In addition to this, experiments can often require individual optimization, andI suggest it would be beneficial to consider trying RIPA lysis buffer and a higher concentration of antibody for future experiments. Optimization such as this can sometimes help to improve results.

I look forward to hearing from you with details of how you would like to proceed in this case.

Thank you for taking the time to complete our questionnaire and contact us. I am sorry to hear you have had difficulty obtaining satisfactory results from this antibody.

The details you have kindly provided will enable us to investigate this case for you and this is also helpful in our records for monitoring of quality.

I would like to reassure you that ab124905 is tested and covered by our 6 month guarantee for use in WB and human samples. In the event that a product is not functioning in the applications cited on the product data sheet, we will be pleased to provide a credit note or free of charge replacement.

Reviewing this case, I would like to offer some suggestions to help optimise the results. I would also appreciate if you can confirm some further details:

1. I can suggest to try RIPA rather than Tris buffer to lyse the samples. This may provide a more suitable protein preparation.

2. Try the antibody at a higher concentration to increase the signal, for example 1:1000 or even 1:500. Incubating overnight at4oC can often provide more specific and efficient staining.

3. Has the transfer to the membrane and quality of the sample been assessed using a loading control?

4. Is the current vial of secondary antibody working well with other primary antibodies?

I hope this information is helpful, thank you for your cooperation. Should the suggestions not improve the results, please do not hesitate to contact me again with the further requested details.

Thank you for taking time to complete our questionnaire and for contacting us. I am sorry to hear this antibody is not providing satisfactory results.

The details provided will enable us to investigate this case and will provide us with vital information for monitoring product quality. I appreciate the time you have spent in the laboratory and understand your concerns. It is regrettable the results have not been successful.

Having reviewed the protocol details, I believe this product should have given satisfactory results. It appears that you may have received a faulty vial. I have therefore agreed, an asked our Finance department to issue a credit note for you.




If payment has already been made on the original order and you wish to receive a refund, please ask your purchasing department to contact our accounting department so that we may gather the correct information needed for the refund. To avoid confusion, please ensure your accounts department is aware of how the credit note is being used.

Our accounting department can be contacted by email at us.credits@abcam.com or by telephone using the information at the Contact Us link in the top right corner of our website. Please refer to the credit note ID in any correspondence with our accounting department.

The credit note ID is for your reference only and does not automatically guarantee the credit.

I hope this experience will not prevent you from purchasing other products from us in the future. Our Scientific Support team is always at your service, should you require further expert advice.