Anti-Synaptophysin抗体(ab14692)

Thank you for that confirmation.

I have now arranged for a replacement vial to be sent to you. This is on the order number xxxxx(Purchase order number xxxxxx). This should be with you on Wednesday. If you have any problems receiving it please do let me know.

If you continue to have problems with the antibody please also let me know. As discussed in my previous email, there are a few protocol changes that I think would be worthwhile trying in order to see if the antibody performs any better with your samples.

I look forward to hearing how you get on. Until then, I wish you all the best with your research.

Thank you for providing that information.

From having reviewed the protocol details provided there are q few thinks I would suggest would be worthwhile to try to obtain the best staining with the antibody.

1. I would suggest increasing the concentration of antibody used, trying 1/100 to start with to see if any improvement is seen.

2. It may be worthwhile to try and optimise the antigen retrieval used. Applying sodium citrate buffer for 30 minutes bay be a little too long. I would suggest treating the tissue with boiling citrate buffer (using microwave or pressure cooker) for 5, 10 and 20 minutes to see which gives the best results.

I do however understand that you have spent some time in optimising the conditions and you have used the antibody previously. I would therefore be happy to provide you with a replacement vial of ab14692 (of a different lot number), or an alternative antibody altogether such as rabbit monoclonal https://www.abcam.com/Synaptophysin-antibody-EP1098Y-ab52636.html.

If you would like for me to arrangeeither of these options, could you pleaseconfirm the delivery address andbilling address (as we only have that of ATOM which placed the order originally).

I thank you for your cooperation and look forward to receiving your reply.

Thank you for providing that information. That has clarified the situation encountered by the customer very well. Could I ask for a few more details to be provided:

1. Which type of tissue samples are being stained? Human? Mouse? From which organ?

2. Has the secondary antibody been used successfully before?

3. Do you have the order number on which the ab14692 was purchased?

I look forward to receiving your reply.

Thank you for your inquiry.

Please find the Certificate of Compliance for lot number GR94362 attached to this email.

Have a good day.

Thank you for contacting us.

I am sorry to hear one of your customers have been experiencing difficulties with one of our products. We take product complaints very seriously, and investigate every product that we feel may not be performing correctly.

In order to understand the problem encountered more fully, could you please ask the customer to fill in the questionnaire I have attached to this email. Once we receive the completed questionnaire, we will look at the protocol and see if there are any suggestions we can make that may improve the results.

This information will also allow us to investigate this case internally and initiate additional testing where necessary.

Could you also please let me know the order number used when purchasing ab14692 (or the approximate date of delivery and the delivery address)?

I look forward to receiving your reply.