Anti-Glucose Transporter GLUT3抗体(ab41525)

Thank you for contacting us.

I am sorry that this antibody did not perform as stated on the datasheet. I have asked our accounting department to issue a credit note for you, which can be redeemed against the invoice of a future order by passing it on to your purchasing department. To avoid confusion, please ensure your accounts department is aware of how the credit note is being used. If you have questions on how to use the credit note, please contact our accounting department.

Our accounting department can be contacted by email at us.credits@abcam.com or by telephone using the information at the Contact Us link in the top right corner of our website. Please refer to the credit note ID in any correspondence with our accounting department.

The credit note ID is for your reference only and does not automatically guarantee the credit.

I hope this experience will not prevent you from purchasing other products from us in the future. Our Scientific Support team is always at your service, should you require further expert advice.

Thank you for contacting Abcam earlier today.

I am sorry about the issues you are having with ab41525 in western blot and as I mentioned before the antibody is covered under our Abpromise for six months and is guaranteed to work in western blot on human and mouse samples . If the protocol tips that we discussed do not prove to be successful, please let me know and I would be happy to either send a replacement antibody or to process a refund.

If there is anything else I can help with, do not hesitate to contact me.

Vielen Dank für Ihre Anfrage und für Ihre Geduld.

Leider haben wir für die Antikörper ab15311 und ab53095 kein Blockpeptid, und können auch keines herstellen oder beschaffen, aber wir haben eines für den ab41525. Dieses hat die Katalognummer ab105625

Click here (or use the following: https://www.abcam.com/Glucose-Transporter-GLUT3-peptide-ab105625.html).

Als Carrier- Protein wurde KHL (Keyhole limpet hemocyanin) verwendet, welches laut BLAST keine Übereinstimmung mit der Immunogen- Sequenz aufweist. Wir sind daher genauso ratlos wie Sie bezüglich der Nebenbanden.

Ich hoffe, dies hilft Ihnen trotzdem weiter. Bitte zögern Sie nicht, sich wieder bei uns zu melden, falls Sie weitere Fragen haben.

Thank you for your participation in Abcam's post complaint survey.

I am sorry to hear that the replacement antibody ab68792 has not worked in mouse. Mouse is an untested species for this antibody and therefore, I had sent you also a discount code to be used on a future order, once you have submnitted your data in form of an Abreview. If you have not yet done, please submit your mouse data as Abreview (even if the data are negative), andyou can thenobtain a free antibody of your choice.
Please let me know if you need any help with this.

Also, if you'd like to send your protocol information to me, I can see if I can provide any troubleshooting advice to help overcome the problem.

If there is anything else I can do for you, or if you have further questions to any of our products (e.g. primary antibodies, lysates, secondary antibodies, kits, controls, gels, proteins/peptides, slides, biochemicals, conjugation kits), please let me know.

Thank you for confirming these details and for your cooperation. The details provided enable us to closely monitor the quality of our products.

I am sorry this product did not perform as stated on the datasheet and for the inconvenience this has caused. As requested, I have issued a free of charge replacement with the order number xxx with ab53095.

To check the status of the order please contact our Customer Service team and reference this number.

Please note that this free of charge replacement vial is also covered by our Abpromise guarantee. Should you still be experiencing difficulties, or if you have any further questions, please do not hesitate to let us know.

I wish you the best of luck with your research.

Thank you for your email.

The lot number for ab41525 you were using was: GR41399-4.

I hope this information is helpful to you. Please do not hesitate to contact us if you need any more advice or information.

Thank you for your email.

Abreviews should reflect the customer's opinion. Thus, I will leave it up to you to include the competitor's antibody. To us, either way is fine. We do not edit reviews for such information, only for completeness so that other customers can understand the review.

If you feel this information about the competitor-antibody is important, please include it in the review.

I hope this information is helpful to you. Please do not hesitate to contact us if you need any more advice or information.