Question (41677) | Anti-Erk1 (pT202/pY204) + Erk2 (pT185/pY187) antibody [EP197Y] (ab76299)

Go to datasheet (ab76299)

Question

Thank you for your e-mail informing me about the change in the
specificity of ab76299.
I wish avail of your offer to receive a credit note. The original order number is xxx. I would greatly appreciate if the order number could be addressed to me at the address below. If you have any queries please do not hesitate to contact me either at
this e-mail address or using the following phone number: xxx

Answer

Thank you for contacting us.

Your credit note ID is xxx.

I am sorry that this antibody had a mistake on its datasheet - which we have corrected in the meantime.I have asked our Finance department to issue a credit note for you as you had requested. Also, I have added your contact information per your instructions.The credit note may be used in one of the following ways:

(1) Redeemed against the original invoice if this hasn't already been paid.
(2) Held on the account for use against a future order.
(3) A full refund can be offered where no other invoices are outstanding.

Please contact your Finance department to confirm how you would like the credit note to be used and ensure it is not redeemed without your knowledge.

To specifically receive a refund please ask your Finance department to contact our Finance department at creditcontrol@abcam.com or by telephone using the information at the “Contact Us” link in the top right corner of our website.

The credit note ID is for your reference only, please refer to the credit note ID in any correspondence with our accounting department. We will send you the completed credit note by email or postal mail with the actual credit note number which will start with the letters CGB.

I hope this experience will not prevent you from purchasing other products from us in the future. Our Scientific Support team is always at your service should you require further expert advice.

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