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Thank you for sharing this very important piece of
information with us.
There is disappointment in the the lab regarding this error. In
the original order number is xxx. Please send me a receipt
or an invoice indicating the refund.
Asked on Mar 09 2012
Thank you for contacting us.
Your credit note ID for the refund is xxx.
We are very sorry aboutthe mistakemade for the target name of the antibody. This has now been corrected.
If payment has already been made on the original order and you wish to receive a refund, please ask your purchasing department to contact our accounting department so that we may gather the correct information needed for the refund. To avoid confusion, please ensure your accounts department is aware of how the credit note is being used.
Our accounting department can be contacted by email at firstname.lastname@example.org or by telephone using the information at the Contact Us link in the top right corner of our website. Please refer to the credit note ID in any correspondence with our accounting department.
The credit note ID is for your reference only and does not automatically guarantee the credit.
We are very sorry for the oversight andhope this experience will not prevent you from purchasing other products from us in the future. Our Scientific Support team is always at your service, should you require further expert advice.
Abcam Scientific Support
回复于 Mar 09 2012